Shipping Policy
Thank you for choosing Utopian Mart. We are committed to delivering your orders efficiently and on time. Below are the details regarding our shipping processes and policies:
Shipping cost:
Free shipping to the USA on orders over $200. For orders under $200, there will be a $15 shipping fee. No Sales Tax (Excludes WY).
Order cut off time:
6:00PM Monday - Friday (GMT-05:00) Eastern Standard Time (Detroit)
Order Processing & Transit Time
- Orders are processed within 1-2 business days.
Order Transit Time:
- Your order will arrive within 4-7 business days.
Shipping Methods:
- Most orders are shipped via our third-party freight carriers using 18-wheeler trucks. For items requiring freight shipping, you will be contacted to arrange a curbside delivery appointment. It is essential to provide a correct phone number at checkout to facilitate this process.
Order Confirmation and Tracking:
- Upon placing your order, you will receive a confirmation email. This email confirms that your order has been received in our system and your payment method has been approved.
- You will receive a shipment notification as soon as your order is dispatched within 1-2 business days, complete with a tracking number and tracking link to monitor its progress.
Can I change my address?
If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.
Cancellations
If you change your mind before you receive your order, we can accept cancellations at any time before the order has been dispatched. Please refer to our refund policy if an order has already been dispatched.
Damages and issues:
Please inspect your order once it’s received and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and rectify this for you. We will provide return shipping for you if it arrives damaged or incorrect.
Contact
We value your trust and strive to ensure that every aspect of your shipping experience meets our high standards. If you have any questions or need further assistance, please do not hesitate to contact our customer service team!
Company name: Utopian Mart
Phone: 833-708-0990
Email: support@utopianmart.com
Address: 5830 E 2nd St, Ste 7000 Casper, WY 82609